Legal notice

Seller

paintory Inc.

Operating Manager

Yuta Katayama

Address & Contact

60-2 Motouo-cho, Tsuyama-shi, Okayama 708-0061, Japan
TEL: 0120-931-853
MAIL: support@paintory.com

Fees Other Than the Product Price

  • Consumption tax
  • Shipping fee
    • Within Japan: Flat rate of ¥770 (tax included)
    • International shipping: The shipping fee is calculated automatically at checkout.
  • Payment-related fees, such as bank transfer fees
  • Customs duties, import consumption tax, etc.: For international shipments, additional charges may apply depending on the regulations of the destination country/region. Please note that these charges are the customer's responsibility.

Payment Methods

  • Credit card (VISA, JCB, MasterCard, AMERICAN EXPRESS, Diners Club, etc.)
  • PayPal
  • Apple Pay
  • Google Pay

*Billing and withdrawal dates vary depending on the company providing your selected payment method. Please contact the respective company for details.

Payment Timing

[If using credit card, PayPal, Apple Pay, or Google Pay]

Payment is finalized at the time your order is completed.

Delivery Time and Method

  • We will ship the product to the address registered at the time of order, within the estimated shipping period stated on each product page.
  • The estimated shipping date shown at the time of order is only an approximation and may shift due to weather conditions, logistics/carrier conditions, or similar factors. Please check the order status page for the confirmed shipping date.
  • If you order multiple products with different shipping schedules in a single payment, all items will be shipped together according to the latest shipping date among them. Please note that shipments may also be delayed during the New Year holidays, major holiday seasons, or inventory-taking periods.
  • Please respond appropriately to any instructions from the delivery carrier regarding the delivery of products shipped from our shop.
  • If a product is shipped at a time different from what was announced at the time of sale, we will notify you accordingly.
  • Please also note that the sender's name on the shipping label will be listed as "paintory."

Regarding Purchases of Products That Require Additional Delivery Time

If you purchase such a product, please be aware in advance that you will receive, by email, our notice of acceptance for prepaid mail-order sales as required under Article 13 of the Act on Specified Commercial Transactions.

Returns, Defective Products, and Cancellations

  • If production or manufacturing of a product becomes difficult due to an earthquake, fire, or other unavoidable circumstances, we may cancel your order and issue a refund. Please understand this in advance.
  • Once payment has been finalized, we do not accept exchanges or returns for reasons attributable to the customer, except in cases of initial product defects. Please understand this in advance.
  • In the case of an initial defect, please follow the procedure below within the specified period without using the product. We may be unable to accept returns or exchanges if the product has already been used or if the period specified below has elapsed.
    • In the case of an initial defect, we will bear the shipping costs for both returning and resending the product.
    • ① Within 7 business days of receiving the product, please contact us at support@paintory.com regarding the condition of the product. Our staff will then provide instructions for the exchange procedure.
    • ② Following the instructions from our staff, please return the product to us within 3 months of the product's arrival.
    • ③ Once we confirm receipt of the returned product, we will proceed with the exchange for a non-defective item.
    • *Depending on stock availability, we may issue a refund instead. Please understand this in advance.

Refusal of Delivery, Extended Absence, and Incorrect Address

  • If a product cannot be delivered due to refusal of delivery, extended absence, an incorrect address, or similar reasons, and is returned to us, we will store the product for 3 months from the shipping date. Redelivery can be arranged within this period, so please be sure to contact us at support@paintory.com within that time. Please note that the shipping cost for redelivery will be borne by the customer; please make payment according to our instructions. Please understand in advance that we are unable to issue refunds if the customer fails to follow instructions or refuses delivery for personal reasons.
  • After the 3-month storage period has elapsed, we will consider that you have no intention of receiving the already-purchased product, and we reserve the right to dispose of the product at our discretion. In this case, we may charge a cancellation fee equal to 100% of the product price, plus the shipping fee and any costs incurred in storing the product.
  • In addition, if delivery of the product cannot be completed within the storage period due to reasons attributable to the user, we may suspend that user's account privileges.

About the Cooling-Off System

Products purchased through mail order are not subject to the cooling-off (unconditional cancellation) system stipulated under the Act on Specified Commercial Transactions.